TERMS & CONDITIONS
Delivery times are usually within 1-2 weeks. Estimated delivery lead times are guidelines only and are always subject to stock availability and delivery from Errea. Delays on orders may occur from time to time, which are out of our control. We accept no responsibility for any delays that occur by carrier. We will not be liable for compensation for any reason whatsoever.
Delivery of Orders
Orders are delivered to Sport Swansea at the Swansea University Sports Centre and not to the individuals address given in the checkout process. This address is for our records only and used for reference in case of any future issues. You will receive an email with notification that your order has been delivered and is ready for collection.
Once an order is placed with us, the contract we hold with you as the customer is to deliver goods to the destination stated above. Once delivery has been made and the customer has been notified we are relieved of any further responsibility for the condition or location of the order.
Amending an Order
If you wish to make any amendments to your order, please send an email to firstname.lastname@example.org within 24 hours of placing your order. Please note any requested amendments after this time will be dealt with on a case by case bases as personalisation of the kit may already have occurred.
Customer Returns and Refunds
We do not accept returns for personalised garments that are an incorrect size (personalised garments being those with initials applied). Personalisation is irreversible and therefore renders the item unsellable. If there is a fault with an item on receipt of your order than this must be confirmed with us by sending an email to email@example.com. All goods that are accepted for return must be complete and in an unused condition, the product must be undamaged and in the original packaging. Returns are only acceptable within 14 days of delivery.
Returns can be posted to the address below, at the customer’s expense, or alternatively the return can be left with Sport Swansea at the Swansea University Sports Centre for an Errea representative to collect at the earliest possible date. Please note there is no set collection time. We do not take any responsibility for the loss of items in transit or while left with Sports Swansea.
Any returns that we have agreed to refund will be done so within 5 working days of our receipt of the items.
Singleton Business Park